Non-Accounting

Typical tasks a virtual assistant might perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts. Some virtual assistants specialize in offering graphic design, blog writing, bookkeeping, social media, and marketing services.

– Computer literacy and familiarity with various computer programs such as MS Office

– Prior Experience of Customer Service

– Ability to Multitask, organize, and prioritize work

– Assess inbound calls

– Email Management

– Task Management

– Data Entry

– Check, calculate and verify data

– Calendar management, including confirming appointments, scheduling meetings and more

– Client outreach, including thank you notes, phone calls, emails and more

– Follow up on unpaid client invoices

– Maintain and update a database of client information

– Schedule meetings and send reminders

– Good Communication

Customer Service Associates perform a variety of support tasks to offer exceptional service to customers. Their duties and responsibilities often include: Listening to customers’ concerns and handling complaints and returns. Giving detailed explanations of services or products.

– Computer literacy and familiarity with various computer programs such as MS Office

– Prior Experience of Customer Service

– Respond promptly and professionally to incoming customer inquiries in chat, by telephone, or by email.

– Documenting customer interactions and forwarding information to interested parties.

– Explain simply and clearly customer questions and check for customer understanding and acceptance.

– Establish and maintain good rapport with customers by using positive language and Anticipating customer needs.

– Transcription of Customer Reports – Organize all conversation records.

– Ensure that customer experience requirements are met in accordance with standards set Identifying, Escalating Priority Issues and reporting to the high-level management.

– Resolve customer queries and achieve customer delight.

– Completing call notes and call reports as necessary and updating them in the CRM.

– Mail, scan, follow up with clients

The primary focus of the role will be inputting new case data into our software and communicating with internal teams and clients; however, the position may also include uploading (e-portal), filing, scheduling, and other general clerical duties and legal office support.

– Computer literacy and familiarity with various computer programs such as MS Office

– Understanding basic Invoice and Billing.

– Good working knowledge of excel

– Preparing and sorting documents for data entry

– Entering data into database software and checking to ensure the accuracy of the data that has been inputted

– Resolving discrepancies in information and obtaining further information for incomplete documents

– Create spreadsheets to track important customer information and deadlines.

– Transfer data from hard copy to a digital database.

– Update customer information in a database.

– Organize existing data in a spreadsheet.

– Verify outdated data and make any necessary changes to records.

The talent acquisition team is responsible for identifying, acquiring, assessing, and hiring candidates to fill open positions within a company. Employer branding, future resource planning, diversifying a company’s labor force, and developing a robust candidate pipeline are the cornerstones of talent acquisition.

– Proficient in Microsoft Office

– Source candidates using a variety of search methods to build a robust candidate pipeline

– Screen candidates by reviewing resumes and job applications, and performing phone screenings

– Take ownership of candidate experience by designing and managing it Develop job postings, job descriptions, and position requirements

– Perform reference checks as needed.

– Facilitate the offer process by extending the offer and negotiating employment terms.

– Manage onboarding and new hire process.

– Stay abreast of recruiting trends and best practices.

– Manage the overall interview, selection, and closing process.

– Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations.

– Ability to communicate effectively, both orally and in writing.

– Demonstrated ability to establish effective and cooperative working relationships built on trust.

– Excellent organisational and time management skills.

– Comfortable making decisions independently

– Working knowledge of applicant tracking and HRIS systems

– Ability to manage a wide range of relationships with a variety of stakeholders

– Working knowledge of interview techniques and applicant screening methods

– Deep understanding of employment laws and regulations

A business development associate’s role is to develop strategies to boost a company’s sales and overall growth. They are primarily responsible for conducting research and analysis to identify clients’ needs, participate in creating business plans and products, and produce progress reports and presentations.

– Computer literacy and familiarity with various computer programs such as MS Office

– Prior Experience of Business Development

– Understand the firm’s core business area, target audience and how to target strategy.

– Identify Potential Target Market for Business.

– Contacting potential clients to arrange meetings.

– Researching organizations and individuals to find new opportunities.

– Build long-term relationships with new and existing customers.

– Linkedin Messaging and Linkedin Engagement.

– Cold Calling.

– Preparing and sending out engagement.

– Sales Follow ups before closing and getting engagement signed.

– Conducting Email Campaigns, Paid Campaigns through Marketing.

– Managing Inquiries on Website.

– Managing Lead Pipeline.

– Getting Referrals from Existing clients

– Excellent Oral and Written Communication